Frequently Asked Questions

Find guidance regarding our incense formulations, safe burn practices, vessel care, and order fulfillment.

Vessel & Fragrance Care

Keep the paper tube firmly closed when not in use. Store in a dry, cool location away from direct sunlight and high humidity to preserve the botanical aromas.

[待确认安全指南：轻微引燃香身顶端约 5-10 秒，吹灭明火，确保香炉置于平稳、防火隔热的托盘中。请勿在无人看管或气流直吹处点燃。远离儿童与宠物。]

[待确认规格：参考包装任务书，每筒含约 48 支香，净重约 50g，香身长度 210mm，圆筒外径 30mm、长 260mm。最终规格以打样核定为准。]

Orders & Shipping

[待确认配送政策：首期面向美国本土市场开放配送。标准快递时效预计 3-7 个工作日。具体国际配送政策将随官方正式开店公告发布。]

[待确认退货政策：由于个人护理与熏香属性，仅接受未开封、包装完整完好的商品退换申请。详情参阅 Returns & Refunds 政策页面。]